Refund policy

Refunds

Change of Mind (30-Day Money-Back Guarantee)

We offer a 30-day money-back guarantee for change of mind on your first order, covering up to 1 unit of unsealed Revit packet and up to 10 units of sealed packets. Refunds are not available to repeat or recurring customers.

To be eligible, the sealed packets must be unused and in the same condition that you received them, and you'll need the receipt or proof of purchase. Products must have been purchased through this website.

For change-of-mind returns, customers are responsible for arranging and covering delivery of the products to our office. Once we have received the products and inspected them to confirm they are in good condition, we will process your refund.

Please note: Revit purchased under any promotional campaign or using a discount code is not eligible for change-of-mind refunds.

Faulty, Damaged, or Incorrect Orders

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect. This is always covered, regardless of whether the item was purchased on promotion, and we will make it right as soon as possible.

Refund Process and Timing

To request a refund, email us at support@revit.com.sg and tell us about your experience. We'll be more than happy to assist you.

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note it can also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@revit.com.sg.

You can always contact us with any return questions at support@revit.com.sg